Return Policy

Returns

DAHON North America offers a 7 day return policy after delivery.

To be eligible for a return, your item must be unused, unmounted or unridden and in the same condition that it was received. The product must also be in the original packaging. Shipping charges are non-refundable.

DAHON North America, may at its discretion, implement a 20% restocking fee under certain circumstances.

Refund or exchange requests that are received after 7 days of delivery are not accepted. 

To complete your return, we require a receipt or proof of purchase.

THERE ARE CERTAIN SITUATIONS WHERE REFUNDS/EXCHANGES MAY BE GRANTED: (IF APPLICABLE)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery.

In these instances and if approved may incur a 20% restocking fee.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Restocking fee of 20%. Freight fees are non-refundable.

Late or Missing Refunds (If Applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at central@dahon.com.

Sale Items (If Applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at central@dahon.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, The sender will receive a refund on the form of payment used. Once the returned item is received, a credit will be posted to method of payment.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return..

Shipping

To return your product, you should mail your product to: ATTN: Dahon North America 3550 N. Union Drive Olney,IL 62450 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In addition, outbound shipping of your original item purchase is non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your item has shipped it cannot be canceled.