At DAHON, we value every customer and are committed to providing the best support possible. Whether you’re exploring our folding bikes, have questions about your order, or need assistance with technical support, we’re here to help. Below are the dedicated contacts for various inquiries to ensure you get the assistance you need quickly and efficiently:

General Inquiries and Pre-Sales Questions

Are you interested in learning more about our bikes or need help deciding which model suits your needs? For product-related inquiries, warranty details, or pre-sales support, please reach out to our customer service team.
EMAIL:  customerservice@dahon.com

After-Sales Service and Spare Parts

If you’ve already purchased a DAHON bike and need assistance with spare parts, maintenance, or after-sales service, our support team is ready to help. We also handle any technical issues or troubleshooting needs here.
EMAIL: ussupport@dahon.com

Dealer Orders and Wholesale Inquiries

For dealers looking to place orders or check the status of an existing order, as well as inquiries about wholesale pricing or partnerships, please contact our dealer support team.
EMAIL: usorders@dahon.com

Order Support and Refunds

If you have questions about an existing order, need help tracking your shipment, or want to request a refund or exchange, please email our customer service team at customerservice@dahon.com. Be sure to include your order number and details to help us resolve your issue faster.

We aim to respond to all emails within 1-2 business days. Your satisfaction is our priority, and we look forward to assisting you!