Warranty Coverage

Disclaimer

The following is an approximation of the Limited Warranty that comes with each new DAHON Product, but this online version is intended only for general reference, and DAHON does not guarantee its accuracy or completeness. For the actual warranty terms that apply to your product, please consult the written materials that accompany your DAHON purchase.

Scheduled Maintenance

Proper care of your DAHON bicycle requires regular maintenance, inspection, and adjustment. New bicycles should be assembled and adjusted by an authorized DAHON reseller. 

Upon every ride DAHON bicycles should be inspected for properly tensioned folding latches, free play, as well as changes in ride quality. Any change should be checked and adjusted before riding. If you are unsure about a function or use of your DAHON bicycle, return to your authorized DAHON reseller for instruction. This includes folding, unfolding, adjustment, shifting, and braking.

3 Months After Purchase

Your DAHON bicycle should be returned to your original authorized DAHON reseller for inspection and adjustment.

Yearly Maintenance

Annual maintenance at the bicycle owner’s expense is highly recommended. A claim may not be considered without proper maintenance records.

DAHON Limited Warranty 

We guarantee our bicycle frames, handle posts and rigid forks to be free of defects in materials and workmanship for a period of 5 years. In addition we guarantee all non-wear components for a period of 3 months. Certain individual component warranties and local law may supersede this warranty policy. 

This warranty is limited to the repair or replacement of a defective frame, handlepost, fork or component, and is the sole remedy of the warranty. This warranty applies to the original retail purchaser of the bicycle and is non-transferable. This warranty only covers DAHON bicycles sold through authorized DAHON resellers, and maintained per the Scheduled Maintenance explained above. Any replacement item is covered by the original warranty term, being from the purchase date of the complete bicycle.

This limited warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to accident, weather or neglect, or modification of the bicycle.

A defect in material or workmanship is defined as; "A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design". This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.

The following wear-and-tear parts are EXCLUDED from warranty:
Brake levers, brakes, brake discs, bottom bracket set, saddle, pedals, kickstand, mudguards, shelves and reflectors, chain bushing, chains, sprockets, rear sprockets, chain buckles, rim, spokes, nipples, tires, tubes, rim strips, luggage straps, washers, shock absorbers bushings, handlebar grips, brake pads (linings),seatposts, seatpost pump caps, safety buckles, magnetic buckles, bulbs, non-drive batteries, bracket rubber caps, cable housing and inner wires. ALSO NOT COVERED: All plastic components, rust on metal parts, and promotional/wearable accessories (such as gloves, bags, and luggage straps) are explicitly excluded from warranty coverage.

WARRANTY REGISTRATION

The extended warranty registration applies exclusively to official direct-sale orders. The original purchaser must register the bicycle on DAHON official website within 30 days of purchase to qualify.
If not registered, only the standard warranty periods apply.

■ FRAME & STRUCTURAL COMPONENTS
Standard: 5 Years  →  Extended: 10 Years (with registration, carbon fiber bikes excluded)
• Frame set, front fork, handlepost, folding hinge, stem, and components directly welded to the handlepost.

■ E-BIKE ELECTRICAL SYSTEM
Standard: 0.5-2 Year  →  Extended: 2 Years (with registration)
• Motor, battery pack, controller, display, sensors, charger.
• Battery-Specific Terms:
- 1~6 months: Replace with new battery if capacity <60% or a performance fault occurs.
- 6~24 months: Replace/repair battery if capacity <45% or a performance fault occurs.

■ SELECTED COMPONENTS
Standard: 3 Months  →  Extended: 1 Year (with registration)
• Frame folding quick release (lever, adjusting screw, link pin, threaded pin, slotted pin)
• Handlepost folding quick release (lever, quick-release clamp, adjusting screw, hinge pin)
• Folding stem (lever, adjusting screw, VRO clamp, top cap)
• Seatpost (saddle rail clamp, saddle clamp, seatpost pump)
• Disc brake (mounting bracket)
• Drivetrain (hub, shifter, rear derailleur, front derailleur, rear derailleur hanger, crank arms excluding chainrings)
• Lights excluding bulbs (Valo dynamo light, Valo battery light, rear rack light, tail light)
• Handlebar and headset

■ ACCESSORIES
Standard: 1 Months  →  Extended: 1 Year (with registration)

Exclusions

All damage resulting from Commercial use, accident, misuse, abuse, neglect, improper maintenance, or from anything other than normal and ordinary use of the bicycle.

All damage resulting from off-road or stunt riding, multiple passengers, or cargo hauling.

Any paint damage, rust, or modifications made to the bicycle.

DAHON bicycles sold in mainland China fall under a separate policy which is non-transferable outside of mainland China.

Making a Warranty Claim

It is advised that you should register your bicycle with DAHON in order to assist with future warranty claims.

You should bring your DAHON bicycle to your original reseller if possible. If this is not possible, please consult the Store Finder to find your nearest DAHON authorized reseller.

All DAHON claims should be made through an Authorized DAHON reseller. All shipping and transport costs are the responsibility of the bicycle owner. Labor costs beyond what your original reseller offers are the responsibility of the bicycle owner.

What Items are Required for After Service?

• Photo of the bicycle as a whole
• Photos of frame number (on bottom bracket or head tube)
• Photos of broken parts from different angles, or videos if it is a functional failure 
• Photos of the carton, outside and inside (to check if damage is due to shipment or bad packaging)
• Warranty Card, purchase bill or receipt
• For motor, battery, or display faults: provide the relevant batch number

If DAHON agents do not accept your warranty claim because you are unable to provide the relevant information mentioned above, please send an email to cs@dahon.com

All claims are subject to assessment by DAHON. Warranty replacement will not be given for components not returned (if requested) to DAHON.

The consumer should be aware that bicycle specifications may be subject to change without notice.

NOTE: This warranty does not affect the statutory rights of the consumer. Where applicable, local laws take precedent over this warranty contract.

Attention: Product Warranty and Country / Region of Purchase

Dahon product warranty terms may differ for each region. all products are subject to regional limited warranty terms based on where the product was purchased. Please check with your retailer where the Dahon product was purchased from to verify the applicable product warranty terms. Cross-regional purchases through online stores and platforms (Eg. Amazon, Newegg, Lazada, Shopee, etc.) will be subject to the limited warranty term offered in the country or region where such online retailer processes the transaction.

DAHON General Product Warranty Policy

*The information provided on this website is for information only. Dahon seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

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